Return/Refund Policy
We want you to love every product you receive from CanZee. If something isn’t quite right, don’t worry — we’ve made our return process simple and hassle-free.
⏱ Return Window
If you’re not satisfied with your purchase, you can request a return within 5 days of receiving your order.
📩 How to Start a Return
Just send us an email at [wecare@canzee.ca] with:
- Your order number
- A clear photo or video of the product issue or concern
Our team will review your request and get back to you promptly with the next steps.
💸 Refund Process
Once your return is approved, your refund will be processed to your original payment method.
Please allow a few business days for the refund to reflect in your account.
📦 No Need to Ship It Back Overseas
We’ve made returns easier for our Canadian customers — no need to send the item back to Korea.
We’ll share a local return address if needed during the process.
🔒 Important Notes
- Items must be unused and in original condition (unless the issue is with the product itself).
- Returns must be initiated within 5 days of delivery.
- Shipping fees are non-refundable.
If you have any questions, our friendly team is just an email away at [wecare@canzee.ca]. We’re here to help you every step of the way!